Shipping and Returns

To assist with COVID-19 social distancing measures, free home delivery on assembled bikes is available upon request to ACT and regional customers.

Pricing

Onya offer free shipping nationwide on orders over $20. Orders under $19.99 will be charged a $7 flat rate shipping fee.

Dispatch

All parts and accessories are delivered by Australia Post to the delivery address supplied at check-out.

Bikes can not be shipped. Please contact the Onya team for interstate bike sales.

Orders received before 2pm on any business day will be dispatched the same day. 

Delivery

Delivery times can vary between destinations, please see the below guide for approximate timeframes:

  • ACT 2-3 days
  • New South Wales 2-3 days
  • Northern Territory 3-7 days
  • Queensland 2-6 days
  • South Australia 2-4 days
  • Tasmania 2-8 days
  • Victoria 2-3 days
  • Western Australia 3-10 days
  • International shipping is not available

Note: During peak periods or unforeseen circumstances, transport times can take longer than normal. Onya apologise for any inconvenience.

Tracking is available. Please contact the Onya team to obtain your tracking number. Then visit, http://www.auspost.com.au/ and enter your tracking number.

Returns 

Only damaged or faulty stock can be returned to Onya Canberra: 61 Lathlain St, Belconnen, ACT, 2617. 

Customers who change their mind cannot return their purchase(s).

Returns must be sent to Onya Canberra within two weeks of receipt. The Onya team will do their best to source a new product and ship at no extra cost. In instances when a product cannot be sourced, the Onya team will offer a refund or store credit.

Please check goods thoroughly upon receipt before destroying packaging or removing attached tags.

Support

The Onya team are available to assist with any enquires. Please contact us:

Store: 02 6253 2149

enquiries@onyacanberra.com